You already know that Scopus has one of the largest technical support structures in the country. What you probably didn’t know is that Scopus has developed a remote support structure, which includes 11 centrals, 8 internal and 3 external, operating within the clients' facilities.

The internal centrals are installed in São Paulo, Belo Horizonte, Brasília, Campinas, Curitiba, Florianópolis, Rio de Janeiro and Salvador. These centrals have over 430 professionals divided into analysts and operators treating an average of 300 thousand calls a month. On the other hand, the external centrals are located at clients in Rio de Janeiro, Alphaville and Osasco, with over 80 analysts and operators, treating an average of 70 thousand calls per month.

With this entire structure, Scopus has firmly invested in its Help Desk team of professionals, where all have technical knowledge, which allows them to diagnose and solve all incidents related to hardware (microcomputers, printers and other peripherals) and basic software (MS Windows), desktop applications (MS Office), besides customized corporate applications.

In order to obtain further details about this Scopus service, schedule a visit with one of our representatives and come see the structure that Scopus offers its clients.