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Serviços e Soluções.
Main:  »  Services e solutions:  »  Technical Support:

Help Desk
Help Desk
Monitorização
Monitoring
Suporte Técnico de Hardware + Software + Auto-atendimento e Energia
Technical Support
Field Services
Field Services
Outsourcing.

Scopus has one of the largest technical support structures in the country. We have over 150 of our own support points with the capacity of providing service for over 500 thousand pieces of equipment under contract with an average of 70 thousand calls a month.

Our technicians and analysts are trained and capacitated in the most diverse and current technologies available on the market.

Computer Equipment (Hardware and Software):
  • Onsite support for multi-brand equipment, on call 24/7 for servers, desktops, notebooks, thin clients, printers and other peripherals;
  • Hardware and software customization, configuring them according to the client's needs;
  • Software installation, training, maintenance and configuration on several platforms.

Electronic Support
Activation, corrective and preventive maintenance of electronic support equipment. We also provide complete solutions in ATM Monitoring – more.

Electrical Equipment
UPS (Uninterruptible Power Supply) and Voltage Stabilizer maintenance and technical support.


Professional Services.
Professional Services
  • System Performance Dynamic Evaluation (Analysis, Diagnosis and Capacity Planning)
  • Support in the Implementation of Critical Systems
  • Implementation of System Methodologies
  • Review and Specification of System Architectures
  • Specification, Modeling and Automation of Business Services and Processes
  • Information Security
  • Evaluation of Devices, Systems and Processes
    e Processos
  • Security, Systems and Online Business (SaaS) monitoring and management.
  • Content Management
  • CRM
  • Collaboration, E-Procurement and E-Commerce Portals
  • Business Inteligence e DataWarehouse
Segurança da Informação.
Information Security
  • Security
  • Evaluation of Devices, Systems
    and Processes
  • The Scopus Monitoring Blocker
  • Scopus Digital Contracts
  • Scopus Authentication System
  • Safe Filter with CAPTCHA
  • Mobile Token (Mobile Tan-code and MIDAS)
  • Transaction Legitimizer
  • Critical Business Applications (security, scalability and performance)
  • Security, Cryptography and Infrastructure Components
Mobilidade.
Mobility
  • Mobility
  • Mobile Banking
  • Mobile Payment
  • SMS Banking
  • Mobile Token (Tancode / MIDAS)
Desenvolvimento.
Development
  • Development Critical Business Applications (security, scalability and performance
  • Security, Cryptography and Infrastructure Components
  • Legacy Platform and System Integration
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