3.1 CRM Dynamics

Scopus maintains a team that is specialized in consulting and implementation of the Microsoft CRM Dynamics solution. It consists of a complete, fast and flexible tool for the management of relationships, which provides the clear mapping of each client, permitting considerable improvements in the processes that mark the entire negotiation cycles.

3.2 Vignette Content Manager and Application Portal

The development of solutions for the Management of Content by means of the Vignette platform, involving from the understanding and modeling of the business, to the customization of the tool, support and assistance for the integration with legacy systems.

Scopus' performance in the development of these solutions for the financial segment has allowed these clients to occupy a position of prominence and to receive technological and internet business awards, such as the B2B Quality Standard Award (2006) granted by B2B Magazine to the CAIXA Seguros (insurance) client.

3.3 Business Continuity Plan

With the growing dependence on electronic information in the handling of business, it is important that companies have a protection and availability plan for this information, ensuring immediate access to it even in cases of interruptions, maintaining the productivity and availability of services for its clients, partners and collaborators.

Scopus provides consulting services for the planning and implementation of Business Continuity Plans (BCP), using the best contingency methods and practices, which permit the prediction of problems and the anticipation of solutions.

3.4 Business Mapping and Modeling

The analysis and understanding of the business' needs in order to determine how the IT solutions can better meet such needs.

Through a specialized and highly qualified team, Scopus combines experience and knowledge of how the systems are built and used to draft specifications, which completely adhere to the surveyed strategies and needs.

3.5 System Assessment and Gauging

The current computer environments in companies have a wide variety of different interconnected equipment and systems, representing a scenario that is becoming more and more distributed, trying to project the sensation of a single system to the end-user. Within this context, the increase in complexity of the identification and analysis of incidents in these environments is seen, in a way, as a motivating factor for the unnecessary purchase of additional equipment and systems, where a detailed study within such environments could identify bottlenecks and troublesome points, provide suggestions for improvements and emergency actions, and maintain the same physical scenario of the target environment.

Another issue to be taken into consideration is the need to evaluate these environments from a Capacity Planning point of view, seeking to identify which capacity level the environment must have in order to satisfy a certain demand foreseen by the company.

Faced with this scenario, Scopus has actively operated in the evaluation and gauging of distributed environments, seeking to identify possible points that might compromise performance, the availability or security of the systems, also proving recommendations and improvement action plans, with follow up and efficiency analysis of results.

3.6 Security Analysis

With a certified team, Scopus provides several Information Security services, which are customized and adapted to the necessities presented. Among the jobs performed, we highlight the following:

• Risk and Vulnerability analyses
• Information classification
• Definition of Security Policies
• Security support and management
• Analysis of application s from a security point of view.